About the Role We’re seeking a motivated and detail-oriented Claims Assessor (internally known as a Claims Administrator) to join our dynamic Claims and Benefits team in a part-time, continuing position. In this role, you’ll play a key part in ensuring a seamless experience for our members by delivering outstanding customer service and applying your claims expertise across Teachers Health's range of health fund products and services. Your day-to-day responsibilities will include: Assessing and processing health insurance claims accurately and efficiently. Handling payment requirements and providing clear, timely information in response to enquiries. Keeping up-to-date with the business's products, processes, and industry regulations. Communicating with members in plain language across multiple channels – phone, email, and face-to-face. Collaborating closely with your team to share knowledge, manage workload, and maintain high service standards. About you You are naturally curious, thorough, and thrive in roles where accuracy and empathy matter. With a genuine passion for helping people, you’ll bring a member-first approach to everything you do. What we’re looking for: Strong data entry and customer service skills with keen attention to detail. Experience in a fast-paced claims environment (health insurance or similar) highly regarded, though not essential. Excellent written and verbal communication skills. Ability to work both independently and collaboratively in a small, supportive team. Previous experience in the Private Health Industry will be highly valued. Who are we? Teachers Health is a not-for-profit health fund created exclusively for the education community. For over 70 years, we’ve been caring for more than 400,000 teachers, education staff and their families. We’re proud of our heritage and excited about the future as we continue to grow. Visit our website to learn more about us - (https://www.teachershealth.com.au/). What we have to offer: A competitive remuneration package Flexible hybrid work options Absolute support for your learning and development Impactful Workplace Giving Program Empowering leave options including 18 weeks paid parental, family and domestic violence leave, cultural, volunteer, study, as well as the option to purchase additional leave Subsidised gym membership, free skin checks, free flu shots and access to ‘Wherefit’ to bring you the best wellbeing benefits in town Salary Sacrifice options for a new motor vehicle and voluntary superannuation contributions Discounted Health Care Services including dental, optical, physio, and massage Complimentary EAP Program aimed at supporting you to thrive at work, in health and life A fun, collaborative and inclusive team culture. How do I apply? Click APPLY NOW to submit your CV and an (optional) cover letter telling us why this role is a great fit for you. At Teachers Health, we value diversity and inclusion and encourage applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA communities, people living with disability, and those from culturally diverse backgrounds. To be considered for the position, the successful candidate must have unrestricted Australian work rights and consent to comprehensive background checks, including aptitude, integrity, and reference checks. Adjustments to the above recruitment steps can be made upon request as your application progresses. Please note that recruitment is undertaken in-house at Teachers Health and we do not accept agency applications or engage in canvassing.
